Senior Product Designer - Associate Experience Remote

Profile

Job Information
Humana
Senior Product Designer - Associate Experience (Remote)
in
Ridgeland
Mississippi
Description
The Senior Product Designer helps drive the experience vision for our associate and member facing tools, including Author's CRM and Call Center.
Responsibilities
Senior Product Designer
About Author by Humana
Come help us define the future of healthcare. With a history of transformation over the last 50 years, Humana has recently launched a new business focused on addressing the whole health needs of seniors, called Author by Humana. Author operates with a startup mentality, with enthusiastic support from Humana and its board, and a goal of changing the healthcare industry from managing transactions to supporting a member's whole health. The team at Author is positioned to meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America.
Author's Customer team drives the vision for our members' and associates' experience across digital products, physical touchpoints, brand and communications, plan products, and clinical services. We're looking for individuals who are passionate about framing and tackling big problems in healthcare and designing thoughtful, engaging experiences.
The Role
The Senior Product Designer, Associate Experience is responsible for conceptualizing and designing high utility, streamlined experiences for our associates, including the ongoing evolution and development of Author's CRM and Call Center, as well as the exploration of completely new products to support frontline teams in assisting our members. Our Senior Product Designers work closely with Product, Tech, Customer Insights, Design Strategy, and business stakeholders to explore, test, and implement innovative new approaches to supporting our associates. This role presents the incredibly unique opportunity to build and evolve the journey and experience of our customers from the ground up. If you are passionate about healthcare, design, and making an impact, we welcome you to apply!
Responsibilities
End-to-end lifecycle product design for associate tools and systems including user journeys, user flows, information architecture, digital interfaces, and as-needed prototyping
Develop and deliver refined visual assets for digital products and features along the program increment process
Advocate for the user based on user research insights, product ambition, value proposition, and technical feasibility
Co-create with business stakeholders and delivery teams to understand user and business needs, identify design opportunities, and create meaningful experiences
Engage in ongoing activities that enable us to learn, practice, and evolve design to integrate it into a more agile and efficient process
Experience design within a reusable component framework
Qualifications
Bachelor's degree or higher with 5-7 years of relevant work experience in product design
Passion for framing and tackling big problems in healthcare and designing thoughtful, engaging associate experiences
Online portfolio of recent work
Experience with agile methodology and software development workflows
Strong critical thinking, storytelling, and presentation skills
We will require full COVID vaccination (**** for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
#Author
Scheduled Weekly Hours
40

Company info

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