Experience Designer- Remote Eligible

Profile

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As an Experience Designer (XD)
on the Retail Experience Design Team, you will work with a highly collaborative team of experience designers, researchers, strategists, product managers, and engineers to create compelling human centered experiences across digital and physical touchpoints within and around our **MEMBERS ONLY**SIGN UP NOW***. retail stores. The Retail Experience Design team works to build and foster customer relationships through our retail store employees. By optimizing the employee experience, we empower the employee to respond with confidence and excellence at every step of our customer’s shopping journey. The Experience Designer (XD) role plays a central role in the promotion of Human Centered Design, participates in defining and facilitating discovery efforts, is responsible for the communication of design intent, delivering solutions, and advocating for continuous improvement of experiences for our customers.

Responsibilities:
Work with experience designers, product managers, engineering leads, and business stakeholders to gain alignment on solutions and align customer and business needs.
Supports the UX team in solution design by providing insights into current capabilities and functionality across all digital channels and other customer touchpoints.
Create appropriate UX Design deliverables to support the work effort of teams and to ensure standard design practices are utilized and overall experiences are consistent.
Participates in the presentation of high-level solutions and strategies to product and/or project stakeholders, engineering leadership, and UX leadership.
Supports and facilitates applicable research and testing activities within area of responsibility.
Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy.
Participate in and help to lead UAT and team development and launch support activities.
Assist teams in defining the supporting strategy across product teams to create multi-channel experiences that reach into digital and physical touchpoints.
Foster and participate in a culture of collaboration, feedback, and continuous improvement.
Basic Qualifications:
Current online portfolio that demonstrates knowledge and skill in experience design.
2 or more years as an Experience Designer, or 4 or more years of experience in an experience design related role (e.g. Product Designer, Information Architect, Visual Designer, Interaction Designer, UX Writer, Copywriter, Researcher, etc.)
Intermediate knowledge of Experience Design principles, activities and deliverables (e.g. collaboration sessions, designs, wireframes, prototypes, etc.).
Intermediate to advanced skills with tools such as Figma, Sketch, InVision, Axure, Mural, Photoshop, Illustrator, Visio, Balsamiq, OmniGraffle, etc.
Experience demonstrating human centered design, interaction design, information architecture, visual/graphic design, usability standards and best practices.
Ability to present designs, drive consensus and negotiate trade-offs effectively
Ability to work through complex design solutions and understand the technology behind those solutions

Company info

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