UX Director

Profile

As a Director of User of Experience, you bring strategic leadership to the office and make significant contributions to the overall creative output of the agency. You combine stellar user experience architecture, analytical, and strategic skills with creative thinking. Managing a team of User Experience Designers who are unwavering advocates for the user and extremely passionate about UX design is definitely something you are looking for.

Owning multiple pieces of business and being accountable for the user experience and interaction models across multiple touch point scan be challenging—but you’re equal to the task. You’ll work alongside Project Managers to estimate the level of effort for a project. With your multidisciplinary team, you’ll manage multiple projects at once—creating site architecture deliverables such as high-fidelity prototypes, wireframes, user flows, site maps, and more. You’re comfortable working alongside leadership, such as a Group UX Director or Executive Creative Director, to map out the direction of the creative discipline and ensure the creative team is collaborating at a high level.

You will:

Lead a multi-disciplinary team of UX designers to build and test user interface designs that meet or exceed customer and stakeholder expectations.

Guide and direct UX team members by delegating, follow-up, and mentoring.

Act as an advocate for the user and be able to appropriately challenge senior stakeholders with insights when user goals/needs are set aside for subjective reasons.

Provide quality assurance on all UX deliverables.

Build and maintain a team rapport with creative teammates, account managers, strategists, content strategists, marketing science, and producers.

Act as an account lead, able to effectively visualize and verbalize ideas to clients.

Facilitate design and brainstorming workshops with both internal teams and clients.

Oversee multiple projects for high-visibility clients, effectively jumping between focus areas depending on the need.

Collaborate with the leadership team and creative leads to define, manage and evolve a clear vision for the UX discipline.

Play a key role in leading recruiting and resourcing efforts while cultivating an effective working team.

Ensure that all members of the team understand how they’re contributing to the success of the project and the agency.

Actively coach direct reports to maximize their impact and professional development.

Help define team culture and promote culture through coaching/mentorship.

Embody the values of a CM leader and share/promote the agency culture in all interactions (internally and externally).

Actively identify talent that would positively contribute to agency culture.

Exhibit working knowledge across adjacent domains, such as visual design, front-end development, brand strategy, and content strategy.

Be known throughout the agency as a UX leader that is sought after by discipline leads, office GMs, and the executive team for UX input.

Engage in the industry and act as an ambassador of the CM brand when attending conferences/meetings.

Own key UX components of the business development process based on experience and contribute to the development of the overall sales story.

You have:

Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business.

5-7 years related industry experience in UX, product design, new media, information technology, communications, or library/information science.

3 years’experience in a supervisory/management role of a UX team.

A strategic and creative mind set with the ability to thrive at the intersection of data, design, and technology.

Strong storytelling skills with excellent verbal, written, and visual communication skills.

Excellent collaboration and interpersonal skills, client relation skills, and ability to work in a team environment.

Proven experience in effectively leading teams and working with varying levels of senior leadership and junior team members.

Proven business acumen with demonstrable experience in leading brands in building and delivering excellent user experiences.

Experienced, innovative, and forward-thinking attitude with demonstrated leadership of large-scale projects from concept to completion.

Thorough, detail-oriented, and highly organized working style, with the ability to multi-task and meet tight deadlines.

Flexibility and adaptability to fast-paced and changing environments.

A deep appreciation and understanding of user experience including research, information architecture, usability testing, and applying it to create compelling digital experiences.

High proficiency in the use of tools such as Sketch, Omnigraffle, InVision, Principle, and Axure as well as Keynote, Powerpoint, and Adobe Creative Suite.

Body of work demonstrating creative thinking, process, problem solving, process, and quality spanning various digital platforms.

Demonstrated expertise and experience with process and business analysis, software development and project processes large scale projects, documentation for development teams, application of content management, personalization, targeting and search systems, and modular design systems.

Familiarity working with WCAG 2.0 A/AA standards.

Company info

Critical Mass Inc
Website : http://www.criticalmass.com