Principal Product Designer

Profile

See yourself at Twilio

Join the team as our next

Principal

product designer for the onboarding team

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help

companies and developers worldwide

build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports

diversity, equity & inclusion

wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to improve the onboarding experience for our diverse set of customers, ranging in size from small to enterprise companies operating in multiple geographical locations around the world.

In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences that enable our customers to have great onboarding experiences for Twilio globally.

The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default

Design System

, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a holistic, human-centered approach to design.

Responsibilities

In this role, you’ll:

Be an Owner:

Advance the user experience for onboarding experiences including the Twilio Console experience and internal systems.

Wear the Customer’s Shoes:

Engage with our internal and external customers to understand their needs, and design products and workflows to unlock their potential.

Write it Down:

Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer & social impact experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.

Draw the Owl:

Navigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adapting.

Don’t Settle:

Collaborate with other Product Designers in elevating our standards. Participate in Design Critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization.

No Shenanigans & Be Inclusive:

Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers.

Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking and an understanding of user-centered design methodologies.

Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.

Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels.

Experience designing and evolving web-based services and/or application software in a fast-past environment.

6 years of industry experience and a related degree or equivalent experience in software interface design and/or development.

Desired:

Bachelor’s or Master’s in the field of Human Computer Interaction is a nice to have.

Past experience working in the area of international onboarding for enterprise saas products is a big plus.

Location

This role will be based in our

Denver, US

office.

Approximately 0-5% travel might be needed.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call

Twilio Magic

. Additionally, we empower employees to build

positive change in their communities

by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for,

please consider other open positions

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

The estimated pay range for this role, based in Colorado, is

$116,312 - $166,160

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

Twilio Inc
Website : https://www.twilio.com