Product Designer

Profile

Product Designer, Consumer Trust

Job Description

Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a Product Designer to design loveable products for Twilions and customers alike on Consumer Trust products and services, with the goal of preventing fraud and abuse globally.

In this role, you will collaborate with multidisciplinary teams to discover, define, and design lovable products for customers.

The ideal candidate will be an advocate for our customer-informed process, an active consumer and contributor to our inclusive-by-default

Design System

, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a holistic, human-centered approach to design.

Who?

Twilio is seeking a Product Designer who:

Collaborates with product and engineering to define what makes a product loveable, design a solution, problem-solve within constraints, and evaluate trade-offs within a product roadmap.

Can define scope, inform strategy, and propose creative ways to create an end-to-end experience that considers customers’ motivations and pain points.

Facilitates activities to empower partners to create definition in open-ended situations.

Has experience designing and evolving enterprise application software.

Has experience pairing storytelling and data to inform customer action.

Has an eye for visual detail, brand identity, craftsmanship, typography, color, and hierarchy. The candidate understands how each of these elements works together and how the overall visual design language contributes to an immersive experience.

Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers.

Advocates for design and research methodologies to create best-in-class customer experiences. Has experience running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.

Gives and receives candid feedback, and has the ability to provide useful and constructive feedback to peers of all levels and roles.

Can share a portfolio with beautiful, usable, straightforward, and lovable designs that demonstrates technical product thinking and an understanding of user-centered design methodologies.

Advocates for appropriate application of design system styles and patterns by using standard component libraries and templates for brand and product consistency.

What?

As a Product Designer on the team, you will live our Magic Values, and be able to:

Be an Owner:

Own and advance the user experience for Data Platform.

Wear the Customer’s Shoes:

Engage with our developer community to understand their needs, and design products and workflows to unlock their potential. Advocates for customer research and feedback, and applies learnings back to the product. Articulates customer-centric reasoning for design decisions.

Write it Down:

Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.

Draw the Owl:

Navigate ambiguity through a scientific approach—stating hypotheses, testing, learning and adapting.

Don’t Settle:

Collaborate with team members and other Product Designers in elevating our standards. Contribute to design critiques to ensure coherency across Twilio products.

No Shenanigans Be Inclusive:

Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Ruthlessly Prioritize:

Break down complex problems into manageable parts while keeping stakeholders and teammates up-to-date with progress. Advocate for yourself, your team, and the customer in identifying the correct scope for team goals.

Why?

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. As a Product Designer at Twilio, you will be a part of a growing and diverse group of designers and researchers, helping to build and shape our design culture and principles.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position may be located remote in the US. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones.

No matter where you are based, you will experience a company that believes in small teams for maximum impact; that strives to balance work and home life; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

Colorado applicants:

The estimated pay range for this role, based in Colorado, is $109,280 - $150,260.

Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

Company info

Twilio Inc
Website : https://www.twilio.com